Sales, service, leadership
Conversation simulations
A key account threatens to leave after a second missed delivery. The learner handles objections by voice and receives feedback against approved service criteria.
Knowledgeworker Practice
Train conversations and critical work situations under realistic conditions
Conversational learning and AI-supported service and process simulations for Learning & Development (L&D), sales and technical service – with governed approvals, criterion-based evaluation and integration into existing learning ecosystems.
Developed in GermanyEU operating profilesRoles and approvalsSCORM · xAPI · API · MCPDialogue and technical practice
View workflowTurn knowledge into observable workplace capability
Employees work through realistic workplace situations, receive feedback against defined criteria and repeat deliberately. Learning & Development and subject-matter owners can see which behaviours have already been demonstrated reliably and where further practice is required.
Customer service · Escalation call
Prevent a production stoppage: agree a credible delivery plan
After a second postponement, the customer's line will stop within 48 hours. The learner clarifies the impact, checks partial-delivery options and agrees either a credible commitment or an explicit escalation route.
Your goal
Confirm the impact and decision deadline, agree an accountable escalation route and commit to the next status update at 13:30.
How it works
Step 1
Define the training need
Specify the learner group, critical work situation, learning objective and observable success criteria using your approved source material.
Step 2
Develop and approve the scenario
Create dialogue paths, decisions, media and feedback criteria manually or with controlled generation; subject-matter experts review before publication.
Step 3
Assign, practise and evaluate
Learners complete the scenario with guidance, orientation or freely. Learning & Development and mentors review progress, criteria met and agreed follow-up actions.
One system for conversation, technical and process training
Every training scenario uses the same learning objectives, roles, approvals, translations, assignments and reporting.
Diagnosis, maintenance, safety
Technical simulations
A packaging line reports error E-47 after a format change. Measurements, sensor states and safe checks lead to the cause without intervention on the live machine.
Operation, case work, standards
Software and process simulations
An urgent supplier invoice without a purchase-order reference awaits approval. Learners apply the four-eyes principle, exception policy and audit-ready documentation.
Learning & Development
Learning programme · Customer escalation management
3 practice activities approved by subject-matter owners
Assignment: DACH customer service
Languages: German · English · French
Governable for Learning & Development. Credible for the business.
Practice maps simulation technology to established Learning & Development structures: learning programmes, learner groups, assignments, learning objectives, approvals and reporting. Subject-matter experts own the criteria; the Learning & Development team governs rollout and evidence of competency.
- Develop training scenarios from templates, subject-matter material or approved company sources
- Maintain one object in any number of language versions without divergent copies
- Assign learners in the integrated LMS or deliver content through SCORM and xAPI
GDPR, employee representation and governance from the outset
Before rollout, Learning & Development, privacy teams and employee representatives can verify which data is processed, why it is required, who can see results and which documented retention period applies.
View the privacy profileSelectable EU operating and provider profiles
Germany Standard in the product trial: 180-day retention for learning progress, responses and evidence of competency
No covert emotion recognition or employee ranking
SCORM, xAPI, API and MCP for existing system landscapes
Test for 30 days with relevant starter scenarios
After confirmed registration, Practice analyses up to five approved pages of your company website. You review six subject-matter reference templates. Where a proposal uses specific website context, Practice identifies the source reference on that proposal.